Shipping & Delivery Policy

Shipping & Delivery Policy for Products
We ship only in India and US buyers as of now; orders are shipped through integrated e-commerce service with Saral ShipRocket. Orders are generally shipped on the same day or the next day but may take up to 10 days working days depending on the number of orders and external factors from the date of placing the order and delivering of the shipment subject to the courier company/post office norms.
https://www.hapuusmango.com Hapuus Mango promoted by firm Shivshakti Devgad Hapus Mangoes is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within ten working days (maximum) from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to address registered by the buyer at the time of placing the order (s).
https://www.hapuusmango.com Hapuus Mango promoted by firm Shivshakti Devgad Hapus Mangoes is in no way responsible for any damage to the order while in transit to the buyer.
Shipping estimates shows up based on weight in kg or lb ,and distance in km or miles to address entered for door step from point of origin from warehouse all across India & US as updated explicitly by our shop cart during checkout.
You agree to receive calls from https://www.hapuusmango.com Hapuus Mango promoted by Shivshakti Devgad Hapus Mangoes and its agents, merchants, courier partners seeking clarification/information regarding your order and any other related information as and when required and disclaim any liability of https://www.hapuusmango.com / Hapuus Mango promoted by Shivshakti Devgad Hapus Mangoes in this regard.
Packing charges will be added for 1 dz, and 5dz shall be charged extra as per applicable.
If a non-delivery occurs on account of a mistake by you (i.e., wrong name or address), any extra cost towards re-delivery shall be claimed from you.
In India, some state governments levy the Octroi charge(s) when the product enters the state. The Octroi charge(s) is/are payable by the recipient at the time of delivery. The courier will collect the Octroi amount from the recipient at the time of delivery.This product is free from GST based on direct purchase with Shivshakti Devgad Hapus Mangoes with Cash on Delivery, and GST charge will show up on e-commerce online orders based on category if not exempted by Central Government of India. For US customers the California Sales Tax of 8.85% will be added to price & logistic shipping within USA.
None of the orders will be delivered if any customer/buyer does any chargeback transaction or disputes the payment with our payment gateway or banker for the return of the amount. No products will be delivered till the time all the disputes are resolved between the banker and you, and the confirmation of payment is received from our banker.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. So we reserve the right to cancel the order, which is not lawful to fulfill. In that case, the remitted amount for the canceled order will be refunded back.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Generally, the delivery of the ordered products takes 7 to 10 working days from the date of purchase.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. In accordance with the policies of the shipping companies we use, all weights will be rounded up to the next full Kilogram.
The user agrees not to make any bulk purchase to indulge in any reseller activities. In case of any such instances, https://www.hapuusmango.com / Hapuus Mango promoted by Shivshakti Devgad Hapus Mangoes reserves all rights to cancel the current and future orders and block the concerned user account.
Delivery of orders would be done address specific, not person/time specific.
If you have any query regarding our Shipping & Delivery Policy, feel free to contact us on +919869815525/+18586099410 ,and email us at su*****@*********go.com.
2. Order Tracking Facility
You understand and agree that https://www.hapuusmango.com/Hapuus Mango promoter by Shivshakti Devgad Hapus Mangoes and this site provides hosting services to its Vendor\Sellers to provide ‘Order Tracking Facility’ to the registered users in respect of their orders placed with https://www.hapuusmango.com / Hapuus Mango promoted by Shivshakti Devgad Hapus Mangoes/Vendor/ Seller. All such Order Tracking Information and results are third party user generated contents. https://www.hapuusmango.com / Hapuus Mango promoted by Shivshakti Devgad Hapus Mangoes neither initiates the transmission nor selects the sender and receiver of the transmission.
We also do not select or modify the information contained in the transmission. https://www.hapuusmango.com / Hapuus Mango promoted by Shivshakti Devgad Hapus Mangoes has no control over the third party agencies/partners generated contents (depends on the input made by the third party agencies/partners) and shall not be liable for the same in any manner. https://www.hapuusmango.com/ Hapuus Mango promoted by ShivshaktiDevgadHapusMangoes / Vendor / Seller provide the said facility as a free service, without any obligation to do so. However, we assume no responsibility for any inaccuracies that may creep in such information provided to the users or in regard to the timeliness of such information.
Order Cancellation
As you are aware, once you place an order with https://www.hapuusmango.com / Hapuus Mango promoted by Shivshakti Devgad Hapus Mangoes, our group of farmer members harvests the fruits to process your orders. You are aware that once the fruits are harvested, orders placed and paid for will not be canceled for fresh Alphonso mangoes. We may, at our sole discretion, consider postponement of your order, provided we get your update soon enough, and we are operationally in a position to do so.
Cancellation by https://www.hapuusmango.com / Hapuus Mango promoted by Shivshakti Devgad Hapus Mangoes:
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include :
  • Non-serviceable Pin code or Zipcode,
  • Limitations on quantities available for purchase.
  • Inaccuracies or errors in product or pricing information.
  • Any quality complaints received about manufacturer.
  • Any problems identified by our quality assurance team or complaint received about any specific product/batch.
  • Problems identified by our credit and fraud avoidance department.
  • Any fraudulent address or any fraudulent transaction done by using a credit card, debit card, Net Banking, e-wallet, crypto or any bank.
  • Wrong/fake address of the user.
We may also require additional verifications or information before accepting any order. We will contact you if all or any portion/part of your order is canceled or if additional information is required to accept your order or any delay for the partial product (s).
https://www.hapuusmango.com / Hapuus Mango promoted by Shivshakti Devgad Hapus Mangoes will cancel the order and do the refund with a deduction of 5% as transaction charges for any single product bought in multiple quantities on any offer, with a doubt of commercial usage.
https://www.hapuusmango.com / Hapuus Mango promoted by Shivshakti Devgad Hapus Mangoes will cancel the order and do the refund with a deduction of 5% as transaction charges in case of multiple users with the same delivery address purchasing multiple quantities of product(s).
Cancellation by Customer:
We also understand that various circumstances may arise, which may lead you to want to return a product or products that are not defective, such as when the patient no longer requires the medication. In these cases, we may allow the return of unopened, unused products. If you cancel your order before your product has been shipped, we will refund the entire amount.
As per Refund and Return Policy;
If the cancellation is after your product has shipped, contact Customer Support and inform them of the same.
i. Cancellations are allowed without any question asked with a reversal of the full amount paid by the customer. However, it is allowed only till the time the product is not shipped from our warehouses. Please contact our customer support team immediately at +919869815525/+18586099410 or su*****@*********go.com to assist you in the cancellation of your order.
ii. If the order is canceled before shipment, then we will refund 100 % of the amount.
iii. Cancellation will be accepted by verification of the product and product batch number, which was shipped and printed on the invoice. It should match the returned product as per our records while shipping.
iv. In case of any octroi paid by the courier company while delivering the product (s) and order is cancelled by customer will have to bear the Octroi charges for the same as well for return city if any. US customers are exempted from State Taxes on delivery charges while order is cancelled by customers.
In the case of damaged or defective products:
i. Do not worry, if, upon delivery of the product, you find that the product is received in damaged condition.
ii. Do not accept the product shipment and refuse to accept the shipment as well as return the shipment immediately with the same courier.
iii. Immediately notify our Customer Support team at +919869815525/+18586099410 or mail us su*****@*********go.com. We will refund or send a replacement product, depending on your preference, after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products.
(NOTE: Any opened product or seal broken product will not be accepted as a return.)
In case of a different product dispatched:
i. Do not worry. If, upon delivery of the product(s), you discover that we have dispatched a different product(s), we will refund or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products in unopened/sealed condition.
ii. Immediately notify our Customer Support team at +919869815525 / +18586099410 or mail us at su*****@*********go.com
iii. You have to notify immediately within seven working days Please note that the packing picture shown on the website may or may not be the same as manufacturer keep on changing in case of the product return is due to packing change it will not be accepted as a normal return or different product dispatched.
If the product received is past its expiry date, we will refund or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products in unopened / sealed condition.
Please notify if you received expired product in 24 hours only Immediately notify our Customer Support team at +919869815525/+18586099410 or su*****@*********go.com
You have to notify immediately within 7 working days
If the order is cancelled by the customer after the product has been shipped, then the customer has to pay 20 % of the restocking charges, product cost and shipping charges to Shivshakti Devgad Hapus Mangoes.
If the order is cancelled by the customer and the order contains Alphonso Mangoes, packing charges of Rs. 100 will be debited from the customer account during the refund.